Windows NT Hangs on HP Vectra VL3 5/75

 Last reviewed: January 9, 1996
Article ID: Q131531
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.5 and 3.51
  • Microsoft Windows NT Server versions 3.5 and 3.51

SYMPTOMS

Windows NT stops responding (hangs) during video manipulation or at system boot up on Hewlett-Packard's (HP) Vectra VL Series 3 computers using the Rev. G motherboard (also identified as revision 12 and below). This symptom occurs if the systems has only 1 mb of video RAM and if the second Megabyte of VRAM on the integrated VL3 Cirrus video is populated and the video resolution is such that the second MB of VRAM is accessed.

RESOLUTION

HP Vectra VL Series 3 computers using the revision H (also identified as revision 13) motherboard do not experience this problem.

Customers can contact HP Technical Support for Microsoft products at 1-800- 835-4747 for the U.S. & Canada. Microsoft Channel Partners can obtain technical support at 1-800-445-3500. Ask the support engineer to refer to document BPV95859 for the proper procedure to correct this problem.

The Vectra VL Series 3 computer is manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

KBCategory: kbhw kb3rdparty
KBSubcategory: nthw
Additional reference words: prodnt 3.50 3.51 543x VL3 5/75 lock

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Last reviewed: January 9, 1996
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