Sybase SQLServer Services Fail to Start

 Last reviewed: August 26, 1996
Article ID: Q132155
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.5
  • Microsoft Windows NT Server version 3.5

SYMPTOMS

After you install Windows NT 3.5 Service Pack 2, one or all of the following error messages appear when you attempt to start Sybase SQLServer Services with a user account that has the "Log on as a service" user right: 

   Stop: Could not start the Sybase SQLServer_COMPUTERNAME service on
   \\COMPUTERNAME.

   Error 0002: The system cannot find the file specified.

   Stop: Could not start the Sybase MONServer_COMPUTERNAME_MS service on
   \\COMPUTERNAME.

   Error 0002: The system cannot find the file specified.

   Stop: Could not start the Sybase BCKServer_COMPUTERNAME_BS service on
   \\COMPUTERNAME.

   Error 0002: The system cannot find the file specified.
The following events may appear in the system log: 

   Event ID: 7000
   Source: Service Control Manager
   Type: Error
   Description: The Sybase SQLServer_COMPUTERNAME service failed to start
                due to the following error: The system cannot find the file
                specified.

   Event ID: 7000
   Source: Service Control Manager
   Type: Error
   Description: The Sybase SQLServer_COMPUTERNAME_MS service failed to
                start due to the following error: The system cannot find
                the file specified.

   Event ID: 7000
   Source: Service Control Manager
   Type: Error
   Description: The Sybase SQLServer_COMPUTERNAME_BS service failed to
                start due to the following error: The system cannot find
                the file specified.

CAUSE

If the command string for a service contains multiple words, and the service logs on under an account other than LocalSystem, the service controller does not parse the command line correctly.

RESOLUTION

To correct this problem, do one of the following:

  • Install the latest U.S. Service Pack for Windows NT version 3.5.
  • Restore Sybase SQLServer services startup options to log on as the System Account.
  • Restore SERVICES.EXE from the original Windows NT 3.5 CD-ROM or floppy disks.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.5. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K
SQLServer is manufactured by Sybase, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

KBCategory: kb3rdparty kbinterop kbbug3.50 kbfix3.50.sp3
KBSubcategory: nt32ap ntconfig ntinterop NTSrv
Additional reference words: 3.50 sql server local system

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Last reviewed: August 26, 1996
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