Windows NT 3.51 Setup Hangs on a Computer With Three IDE Drives

 Last reviewed: July 12, 1995
Article ID: Q132469
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.5 and 3.51
  • Microsoft Windows NT Server versions 3.5 and 3.51

SYMPTOMS

When you install Windows NT on a computer with a dual channel IDE controller and three IDE hard disk drives, SETUP stop responding (hangs) after the mass storage detection.

CAUSE

This problem occurs on systems with one hard drive on the primary channel and two hard drives on the secondary channel. The IDE driver is expecting the first channel to be fully populated before finding hard drives on the second channel.

RESOLUTION

To correct this problem, move two of the drives to the primary channel and leave the third drive on the secondary channel.

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.5 and 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbsetup kbbug3.50 kbbug3.51
KBSubcategory: ntsetup
Additional reference words: 3.51 prodnt

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Last reviewed: July 12, 1995
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