Windows NT 3.51 Hangs on Shutdown With Some S3 Based Video Cards

 Last reviewed: March 21, 1997
Article ID: Q132511

The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.51
  • Microsoft Windows NT Server version 3.51

SYMPTOMS

Windows NT fails to shutdown correctly on some computers have video cards with an S3 chipset.

RESOLUTION

To work around this problem, start Windows NT in VGA mode.

To correct this problem, install the latest U.S. Service Pack for Windows NT version 3.51.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: video s3 hang restart prodnt s3.sys
Keywords : kb3rdparty kbbug3.51 kbfix3.51.sp2 kbhw ntdriver nthw
Version : 3.51
Platform : WinNT

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Last reviewed: March 21, 1997
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