Windows NT 3.51 GSNW Help Reports The File Is Corrupted

 Last reviewed: October 12, 1995
Article ID: Q133252
The information in this article applies to:
  • Microsoft Windows NT Server versions 3.51

SYMPTOMS

After you install the Gateway Service for NetWare (GSNW) in Windows NT 3.51 and choose Help in Control Panel GSNW, the following error message appears: 

   The <drive>:\%SystemRoot%\system32\nwdoc.hlp file is not a Windows
   Help file, or the file is corrupted.

CAUSE

The GSNW Setup does not correctly copy the help file to the %SYSTEMROOT%\SYSTEM32 directory. The NWDOC.HLP in that directory is only 111 bytes.

WORKAROUND

To work around this problem, manually expand NWDOCGW.HL_ from the Windows NT Server compact disc (CD) to the %SYSTEMROOT%\SYSTEM32 directory as NWDOC.HLP.

RESOLUTION

To correct this problem, install the latest U.S. Service Pack for Windows NT version 3.51.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

KBCategory: kbtool kbbug3.51 kbfix3.51.sp2
KBSubcategory: ntutil
Additional reference words: prodnt 3.51 nwc

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Last reviewed: October 12, 1995
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