Windows NT 3.51 Hangs on Shutdown

 Last reviewed: October 12, 1995
Article ID: Q135065
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.51
  • Microsoft Windows NT Server version 3.51

SYMPTOMS

If Windows NT 3.51 is installed on a NEC Image P90 with an Adaptec 2940, Windows NT may hang when you choose to Shutdown and Restart Windows NT.

CAUSE

When you run Windows NT Setup, it detects and reserves the memory address range where the system ROM resides. Under Windows NT 3.51, the memory where the system ROM resides on the NEC Image P90 is not being reserved. When the device driver for the Adaptec 2940 initializes, it allocates a memory address range to be assigned to the controller. Because the address range where the system ROM is locate was not marked as allocated, the Adaptec driver may allocate it. When the system is shutdown, control is eventually passed to the system ROM, which resides in an address range the Adaptec driver mapped to the controller. Because of this, the system ROM code never gets control to reboot the system.

RESOLUTION

To correct this problem, install the latest U.S. Service Pack for Windows NT version 3.51.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

KBCategory: kbenv kbbug3.51 kbfix3.51.sp2
KBSubcategory: ntboot
Additional reference words: 3.51 prodnt adaptec reboot

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Last reviewed: October 12, 1995
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