Access Violation in LSASS.EXE During User Password Change

Last reviewed: March 21, 1997
Article ID: Q136334

The information in this article applies to:

- Microsoft Windows NT Server version 3.51

SYMPTOMS

When your domain password expires and you are prompted to change your password, an access violation in LSASS.EXE occurs on your domain controller. As a result, you cannot change your password and log on until the domain controller is back online again.

This problem occurs intermittently.

CAUSE

This failure occurs because of a problem during the calculation of the session id used for the password change operation.

RESOLUTION

To correct this problem, install the latest U.S. Service Pack for Windows NT version 3.51 or upgrade to Windows NT 4.0.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: prodnt
Keywords : kbbug3.51 kbfix3.51.sp2 kbnetwork ntsecurity NTSrvWkst
Version : 3.51
Platform : WinNT

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: March 21, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.