Print Jobs Looping Continuously in Print Manager

 Last reviewed: March 25, 1997
Article ID: Q137065

The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.5 and 3.51
  • Microsoft Windows NT Server versions 3.5 and 3.51
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

Your computer is running Windows NT and has a printer connected to a local port. After you share the printer for use by other users and then issue a NET USE command from a command prompt of the same computer to establish a connection to your own printer, your own print jobs do not print and appear to loop continuously as recursive documents called "Remote Downlevel Document" in the print queue.

Additional symptoms include event messages in the System event log:

Event ID: 10 Source: Print User: NT AUTHORITY\ANONY Type: information Description: Document XXX, Remote Downlevel Document owned by was printed 

             on Printer_nameX via LPT1:. Size in bytes; ## pages printed: 0
This will only occur if you redirect LPT1: using the “Net Use” command to use the shared network printer connected to the local computer then print to it.

Net use LPT1: \\This_machine\printer_share

WORKAROUND

To work around this problem:

  1. Run Print Manager.

  2. Select the problem print queue.

  3. From the Printer menu, choose Pause Printer.

  4. Select the document caught in the loop.

  5. From the Document menu, choose Remove Document.

  6. At a command prompt, type: 

          net use /d lpt<x>:

    where <x> in lpt<x>: is the number of your lpt printer port.

  7. From the Printer menu, choose Resume Printer.

Printing works correctly now.

Additional query words: prodnt endless
Keywords : kbprint ntprint NTSrvWkst
Version : 3.5 3.51 4.0
Platform : WinNT

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Last reviewed: March 25, 1997
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