IBM 16/4 Auto Token Ring Adapter Driver Causes Event ID 7000

 Last reviewed: July 24, 1996
Article ID: Q137505
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.51
  • Microsoft Windows NT Server version 3.51

SYMPTOMS

After you install the IBM 16/4 Auto Token Ring ISA network interface card (NIC) driver in Windows NT 3.51, the following system event message appears in Event Viewer: 

   Event ID: 7000
   Source: Service control manager
   Type: Error
   Description: The IBM Auto 16/4 Token-Ring ISA Adapter service
   failed to start due to the following error: A Device attached
   to the system is not functioning.
After the Event ID 7000 appears the following event error is entered into the system log of the event viewer: 

   Event ID: 5003
   Source: IBMTOK4
   Type: Error
   Description: IBMTOK41: could not find an adapter.

CAUSE

The OEMSETUP.INF file for the NIC driver (IBMTOK4.SYS) is not adding a required value in the Windows NT registry properly. The OEMSETUP.INF and IBMTOK4.SYS files are located on the following directory on the Windows NT 3.5 CD-ROM disc: 

   \DRVLIB\NETCARD\X86\IBMTOK4

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

  1. Run Registry Editor (REGEDT32.EXE).

  2. From the HKEY_LOCAL_MACHINE subtree, go to the following key: 

          \SYSTEM\CurrentControlSet\Services\IbmTok41\Parameters

  3. Select the Parameters key.

  4. From the Edit menu, select Add Value.

  5. Add the following: 

          Value Name: BusNumber
      Data Type:  REG_DWORD
      Data: 0

  6. Choose OK and quit Registry Editor.

  7. Shutdown and restart Windows NT.

KBCategory: kbnetwork
KBSubcategory: ntgeneral
Additional reference words: prodnt 3.51 cd

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Last reviewed: July 24, 1996
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