STOP 0x0000005c on IBM PC Server 320

 Last reviewed: January 29, 1998
Article ID: Q138703
3.51 WINDOWS kbsetup kb3rdparty kbhw

The information in this article applies to:

  • Microsoft Windows NT Workstation version 3.51
  • Microsoft Windows NT Server version 3.51

SYMPTOMS

When you attempt to install Windows NT 3.51 on an IBM PC Server 320 Server (multi-processor capable) with a single processor, the following STOP message appears: 

   STOP: 0x0000005c
   HAL NO RTC DEVICE INTERRUPT

CAUSE

This problem occurs when the Windows NT Setup calls the computer BIOS to obtain computer configuration information. On several computers, the BIOS returns invalid information for the number of processors installed on the computer. Therefore the multi-processor Hardware Abstraction Layer (HAL) is installed instead of required uni-processor HAL.

RESOLUTION

To correct this problem, do one of the following:

  • Download the latest PC Server 320 BIOS or BIOS version M54PE_09N from the IBM PC Company BBS. The phone number is (919)517-0001. The file
name 
   is 320BIOSE.EXE (for EISA 320 Servers) and 320BIOSM.EXE (for MCA 320
   Servers).

   -or-
  • See "Q136781: STOP 0x0000005c on Multi-Processor Computer During Setup" in the Microsoft Knowledgebase for the manual workarounds.

    -or-

  • Boot your computer with Windows NT 3.51 Setup Disk 1. During bootup, press F5 to manually choose the computer type. Use Standard PC with C-Step i486.

    For more information, contact IBM PC Company Technical Support at (800)772-2227.

    The IBM PC Server 320 is manufactured by IBM, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

    • KBCategory: kbsetup kb3rdparty kbhw
    KBSubcategory: ntsetup nthw
    Additional reference words: 3.51 prodnt trap 0x5c blue screen setup
    Keywords : nthw ntsetup kb3rdparty kbhw kbsetup
    Version : 3.51
    Platform : WINDOWS

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    Last reviewed: January 29, 1998
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