NTBackup Stops Responding w/ STB PowerGraph 64V Video Adapter

 Last reviewed: July 31, 1996
Article ID: Q139735
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.51
  • Microsoft Windows NT Server version 3.51

SUMMARY

When you use the Hewlett-Packard Surestore 2000e tape drive with the STB PowerGraph 64V video adapter and run NTBackup, the backup process starts correctly but will stop responding the system during the backup. The point at which the system stops responding appears to be random. The problem results from a conflict with the STB PowerGraph 64V video card BIOS.

MORE INFORMATION

This problem affects STB PowerGraph 64V Video cards with BIOS rev 1.4. The problem is expected to be fixed in the next release of the video BIOS, which will be version 1.5.

WORKAROUND

Boot Windows NT with the VGA option at the Multiboot screen, or run the machine with the default 640x480 VGA video driver.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products performance or reliability.

KBCategory: kb3rdparty
KBSubcategory: ntbackup ntsrvwkst
Additional reference words: prodnt 3.51

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Last reviewed: July 31, 1996
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