Cannot Print Envelopes with Envelope Feeder

Last reviewed: March 26, 1997
Article ID: Q142678

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you try to print envelopes to a Hewlett-Packard (HP) 4/4M Plus printer under Windows NT 4.0 using the 4/4M Plus Post Script drivers that ship with Windows NT 4.0 and an HP envelope feeder unit, you receive the following error message:

   ME feed COMM 10.

This means that the printer driver does not see that there is an envelope feeder attached to the printer. Below is a list of the printer driver versions involved with this problem:

   Driver Name:    Pscript.dll
   Data file:      Hp4plus6.ppd
   Config file:    Pscrptui.dll
   Driver version: 4.01
   Environment:    Windows NT x86

RESOLUTION

Remove the envelope feeder and feed the envelopes manually.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: Hewlett Packard 4/4M Plus envelope
Keywords : kbprint ntprint NTSrvWkst
Version : 4.0
Platform : WinNT

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: March 26, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.