Enterprise Server Stops During Print Spooling

 Last reviewed: October 27, 1997
Article ID: Q143160
The information in this article applies to:
  • Microsoft Windows NT Server Enterprise Edition version 4.0
  • Microsoft Cluster Server version 1.0

SYMPTOMS

A Microsoft Enterprise Server cluster that provides print spooling may stop with an access violation in Win32k.sys.

CAUSE

This problem occurs because a synchronization hold in Win32k.sys corrupts the GDI pointers.

RESOLUTION

To resolve this problem, obtain the following fix or wait for the next Windows NT service pack.

This fix should have the following time stamp: 

   07/09/97  01:58p             1,233,680 win32k.sys (i386)
   07/09/97  12:58p             2,043,696 win32k.sys (alpha)

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: 4.00 ee mscs
Keywords : kbbug4.00 kbfix4.00 ntprint NTSrv kbprint
Version : WinNT:1.0,4.0
Platform : winnt
Issue type : kbbug
Solution Type : kbpatch

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Last reviewed: October 27, 1997
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