Access Denied Error Copying File Over RAS

• Microsoft Windows NT Workstation versions 3.5 and 3.51
• Microsoft Windows NT Server versions 3.5 and 3.51
• Microsoft Windows for Workgroups version 3.11

SYMPTOMS

When you attempt to copy a file from a Windows NT computer to a Windows for Workgroups 3.11 computer, the following error message appears in Windows for Workgroups:

   Access Denied.
   Make sure the disk is not full or write-protected.

CAUSE

This problem normally occurs during large file copies (approx. 200K or greater). A portion of the file is transferred over the RAS connection before the Windows for Workgroups 3.11 RAS client either terminates the session with the server or stops responding to the server. In addition, the following factors can lead to the symptom mentioned above:

• Outdated network files on the Windows for Workgroups 3.11 RAS client.
• Problems with the phone line, phone cable or serial cable.

RESOLUTION

To correct this problem, do one or all of the following:

• Install the Windows for Workgroups 3.11 update files from the \CLIENTS\WFW directory on the Windows NT Server compact disc.
• Reduce the modem speed. In Windows for Workgroups 3.11, modify the RAS PhoneBook entry. Click Modem and reduce the Initial Bps value.
• Make sure you are using the correct serial cabling, as documented in the RAS Online Help file.
• Make sure you are not using a 9-to-25-pin converter.
• Contact your local telephone company to verify the quality of your phone line.