NTBACKUP Fails With Application Error During Verify Process

 Last reviewed: August 14, 1997
Article ID: Q148957
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.5 and 3.51
  • Microsoft Windows NT Server versions 3.5 and 3.51

SYMPTOMS

A computer running Windows NT NTBACKUP.EXE may intermittently fail during the Verify Process, displaying the following error: 

   Verify Status: NTBACKUP.EXE  Application Error
      Instruction at 017A1B8A
      Memory location 00131000
      The Memory could not be read.
NOTE: Your instruction and memory location may differ from those in the example.

CAUSE

The error occurs when the NTBACKUP verify process tries to verify a file that has increased in size. The backup first occurs whenever an additional streams-based files system (for example,Services for Macintosh) is installed.

WORKAROUND

Make sure that all files are closed and are not modified during the backup process.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodnt
Keywords : kbbug3.50 kbbug3.51 ntfault NTSrvWkst kbnetwork
Version : 3.51
Platform : winnt

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: August 14, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.