System Restarts Every 5 Hours if Workstation to Server Upgrade

 Last reviewed: May 19, 1997
Article ID: Q149538
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

Windows NT Server version 4.0 may perform a hardware reset every five hours for no apparent reason. No errors are recorded in the system log.

CAUSE

In rare cases, when you upgrade from Windows NT Workstation version 4.0 with Service Pack 1 to Windows NT Server version 4.0, a registry key may become corrupted. This does not occur if Windows NT Server version 4.0 with the slipstreamed version of Service Pack 1 was used to perform the upgrade.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodnt
Keywords : kbfix4.00.sp3 kbsetup ntsetup NTSrvWkst kbbuglist kbfixlist
Version : 4.0
Platform : WinNT
Issue type : kbbug
Resolution Type : kbservicepack

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Last reviewed: May 19, 1997
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