User in 15 or More Groups Can t Connect to RCMD Service

 Last reviewed: June 28, 1996
Article ID: Q150108
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.5 and 3.51
  • Microsoft Windows NT Server versions 3.5 and 3.51

SYMPTOMS

If a user who is a member of at least 15 global groups tries to use the Remote Command Service with the following command: 

   rcmd \\<servername>
the computer returns the following error: 

   Error - Failed to connect to \\<servername>, system not found or service
   not active.
If the command is run locally, the computer returns the following error: 

   Error - Remote command server failed to respond, Error = 109
When this occurs, Remote Command Service becomes unusable for all users; when any user tries to connect to the service, the computer generates the earlier error until the service is stopped and restarted.

CAUSE

The application was expecting a return code of ERROR_MORE_DATA from a call to GetTokenInformation, not the return code ERROR_INSUFFICIENT_BUFFER.

RESOLUTION

Reduce the number of global groups that the user is a member of from 15 to 14 or fewer, or apply the hotfix mentioned below.

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.5 and 3.51. A fix to this problem is in development, but has not been regression- tested and may be destabilizing in production environments. Microsoft does not recommend implementing this fix at this time. Contact Microsoft Product Support Services for more information on the availability of this fix.

KBCategory: kbtool
KBSubcategory: ntreskit
Additional reference words: rcmd prompt

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Last reviewed: June 28, 1996
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