Err Msg: Can't Run 16-Bit Windows Program

Last reviewed: July 9, 1996
Article ID: Q151429

The information in this article applies to:

Microsoft Windows NT Workstation versions 3.5 and 3.51
Microsoft Windows NT Server versions 3.5 and 3.51

SYMPTOMS

When a Windows NT workstation connects to a Windows NT server running McAfee's Netshield for Windows NT, the following error occurs when you try to execute applications off the server sharepoint:

   Can't run 16-bit windows program
   Access to the specified device, path, or file is denied.

After clicking OK on that error message, the Windows NT workstation appears to freeze for up to 5 minutes. After that time, another error message appears:

   Insufficient memory to run this application.
   Please close one or more applications and try again.

Any attempt to run the same application located on the Windows NT server from the Windows NT workstation will produce the second error above.

WORKAROUND

McAfee has confirmed this to be a problem in their product. Either of the following two workarounds can be used to pending a new release of McAfee's Netshield for NT:

Disable the following option in McAfee Netshield for Windows NT:
```
      Outbound Scanning
```

-or-

Uninstall the McAfee Netshield for Windows NT application from the Windows NT server. To uninstall, perform the following steps in the following order:

1. Stop both of Netshield's services on the Windows NT Server:

         MACAFEE TASK MANAGER
         MACAFEE ALERT MANAGER

   2. Use the Services tool in Control Panel to set these two services
   (McAfee Task Manager and Alert mananger)to start up manually.

   3. Restart the server.

   4. Run the McAfee Netshield uninstall program.

If Netshield did not uninstall properly, then the uninstall program may not function properly. Check the registry to make sure the uninstall program removed the McAfee software key under:

   HKEY_LOCAL_MACHINE\SOFTWARE\MCAFEE

STATUS

Netshield for Windows NT is manufactured by McAfee & Associates, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, for this product's performance or reliability.

KBCategory: kb3rdparty
KBSubcategory: ntgeneral ntsrvwkst
Additional reference words: virus hold launch fails

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Last reviewed: July 9, 1996
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