Processes Do Not Respond When NTFS Encounters an Error

 Last reviewed: September 7, 1996
Article ID: Q151471
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.51
  • Microsoft Windows NT Server version 3.51

SYMPTOMS

Under stress conditions, such as during remote backup, the Windows NT file system (NTFS) may fail to unlock a file or directory control block. Any processes accessing the NTFS volume that the control block is on may continue to run in a reduced functional state or they may stop responding.

CAUSE

When checking the compressed state of a file or directory, an error is encountered, and NTFS does not unlock the file or directory control block.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

KBCategory: kbnetwork
KBSubcategory: ntfilesys NTSrvWkst
Additional reference words: 3.51 prodnt hang hangs freezes cheyenne
arcserve backup hanging

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Last reviewed: September 7, 1996
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