Mail Client Incorrectly Resolves Names with Extended Characters

• Microsoft Windows NT Workstation versions 3.51
• Microsoft Windows NT Server versions 3.51

SYMPTOMS

When you use the Windows NT 32-bit Mail client (Msmail32.exe), you may receive unexpected results when you check names or try to locate names in the Address Book using the keyboard. These unexpected results occur when the name includes extended characters.

CAUSE

There is a problem in a string-comparison routine in Store32.dll that was exposed when comparing strings containing extended characters.

RESOLUTION

Make sure that the appropriate sort order has been applied to the Post Office where the address book resides. For example when a Scandanavian sort order is required run "resort.exe -s". Once the Post Office has been sorted, the Global Address List (GAL) should be rebuilt ensuring the appropriate sort order is also applied to the GAL (Rebuild.exe). You can now install the associated hotfix on all affected Windows NT workstations and then restart them.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. A supported fix is now available, but is not fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Product Support Services for more information.