Garbled Characters Appear in Windows NT Print Queue

 Last reviewed: March 9, 1998
Article ID: Q152764
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When a downlevel client (such as Windows 95) sends a print job to a Windows NT print server, you may not be able to read the document name on the server's print queue; however, the document prints correctly.

CAUSE

A downlevel client sends the document name formatted in its codepage and the protocol is not able to specify the codepage used. If the server has the same locale settings as the client, the document name is readable. However, there is a problem where the ANSI codepage is used to translate the document name instead of the OEM codepage.

RESOLUTION

To resolve this problem, obtain the following fix or wait for the next Windows NT service pack.

This fix should have the following time stamp: 

   12/15/97  03:55p                96,528 Winspool.drv (Intel)
   12/15/97  03:55p                88,336 Xactsrv.dll  (Intel)

   12/15/97  04:52p               163,600 Winspool.drv (Alpha)
   12/15/97  04:52p               170,768 Xactsrv.dll  (Alpha)

STATUS

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional reference words: 4.00
Keywords : kbbug4.00 kbfix4.00 ntprint NTSrvWkst kbprint
Version : WinNT:4.0
Platform : winnt

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Last reviewed: March 9, 1998
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