WinNT 4.0 Upgrade CD Will Not Upgrade WinNT 4.0 Installation

 Last reviewed: March 11, 1998
Article ID: Q154538
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you attempt to reinstall the upgrade version of Microsoft Windows NT version 4.0 over an existing version of Microsoft Windows NT version 4.0, you may receive one of the following error messages:

  • No previous version of Windows NT could be found on your computer. Setup is unable to verify that you qualify to use this upgrade product. Press F3 to exit.
  • Setup could not find a previous version of Windows NT installed on your computer. To continue, Setup will need to verify that you qualify to use this upgrade product. Please insert your Windows NT Workstation CD- ROM from Windows NT 3.1, 3.5, or 3.51, into your CD-ROM drive.
  • Setup could not find a previous version of Windows NT installed on your computer. To continue, Setup will need to verify that you qualify to use this upgrade product. Please insert your Windows NT Server CD-ROM from Windows NT 3.1, 3.5, or 3.51, into your CD-ROM drive.

If you insert a Windows NT CD-ROM from a previous version of Windows NT, you can install Windows NT version 4.0 to a new folder, but you cannot reinstall over the existing installation of Windows NT version 4.0.

CAUSE

The Windows NT version 4.0 Upgrade Setup checks for Microsoft Windows NT versions 3.1, 3.5, and 3.51. Setup does not recognize Windows NT version 4.0 as a version of Windows NT that can be upgraded.

RESOLUTION

To work around this behavior, upgrade using the full retail version of Microsoft Windows NT version 4.0.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 4.00 prodnt
Keywords : ntsetup NTSrvWkst kbsetup kbfaq
Version : 4.0
Platform : winnt

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: March 11, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.