Msg Sent from MSMail Windows NT Client Undeliverable

• Microsoft Windows NT Workstation version 3.51
• Microsoft Windows NT Server version 3.51

SYMPTOMS

When you send a message from the Microsoft Mail for Windows NT Client to an address such as the following:

   <net>/<postoffice>/<mailbox>

   From: POSTMASTER
   To: < sender of message >
   Subject: Mail failure
   Date: Thursday, May 23, 1996 3:22PM

   FROM: < sender of message >
   TO: < recipient of message >                      DATE: 23-05-96
                                                     TIME: 15:22
   SUBJECT: < subject of message >

   ----------------------------------------------------------------

   [003] Message hop count exceeded.  Message followed the following route:

      NETCAD/HBPO01
      NETCAD/BUPO01
      NETGRI1/RH02
      NETGRI1/IH01
      NETSIS/WO01
      NETSIS/EUO01
      NETSIS/HUB02
      NETUFE/HUB01
      NETUFE/HUB03
      NETUDI/UDIPO1

CAUSE

The non-delivery report is generated when the number of hops reaches 10, regardless of the hop count setting as configured in the Administrator program. The Windows NT client does not pick up the administrator-set hop count from the postoffice. The client inserts a hop count of ten in all messages.

WORKAROUND

Reduce the number of mail hops (routings through postoffices) to ensure that mail reaches the destination postoffice in fewer than 10 hops. This is the preferred solution in cases where it is feasible.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K