STOP 0x00000036 On Shutdown Running RAS Server with a Digiboard

 Last reviewed: March 27, 1997
Article ID: Q155035
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.51 and 4.0
  • Microsoft Windows NT Server versions 3.51 and 4.0

SUMMARY

When you run the Remote Access Services (RAS) Server service on a computer with a Digiboard installed, Windows NT Server stops responding during shutdown. A blue screen appears and the following stop error message appears: 

   STOP 0x00000036 (0xfcc89940, 0x00000000, 0x00000000, 0x00000000)
      DEVICE_REFERENCE_COUNT_NOT_ZERO.
Note: The first parameter will fall within the address range of the Digifep5.sys driver.

CAUSE

The device driver has attempted to delete one of its device objects from the system, but the reference count for that object was non-zero, meaning that there are still outstanding references to the device. This indicates that there is a problem in the calling driver, in this case Digifep5.sys.

RESOLUTION

Disable the RAS Server or install one of the latest Digiboard drivers from the Digiboard FTP site (Digiboard released new drivers on July 31, 1996): 

   ftp://ftp.digibd.com/drivers/winnt/821m.exe.
NOTE: This self-extracting executable file contains drivers for all platforms except MIPS; those files are stored in the Drivers/MIPS sub- directory.

STATUS

Digiboard is manufactured by Digi International, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: prodnt 0x36
Keywords : kb3rdparty ntdriver NTSrvWkst
Version : 3.51 4.0
Platform : WinNT

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Last reviewed: March 27, 1997
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