Cheyenne ARCServe Does Not Work with Windows NT Drivers

 Last reviewed: December 9, 1997
Article ID: Q155570
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

Your computer's tape drive cannot be detected using Cheyenne ARCServe backup software. 

   Or
Arcserve may recognize the drive, but regardless of format it will not recognize any tape in the drive. Specifically, in Arcserve Manager, if you select Device, there will be no tape listed. Arcserve will normally show that a tape is loaded in the drive even if the tape format is not compatible with Arcserve software.

CAUSE

A Windows NT tape device driver is loaded and started.

RESOLUTION

Remove the Windows NT drivers and load the ARCServe drivers according to Cheyenne's instructions.

MORE INFORMATION

This behavior is by design. Cheyenne does not use the Windows NT driver model. If you load the Windows NT driver, it "claims" that device, and the device cannot be accessed by the ARCServe drivers.

ARCServe is manufactured by Cheyenne, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt winnt
Keywords : nt32ap ntbackup NTSrvWkst kb3rdparty
Version : 4.0
Platform : winnt

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: December 9, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.