Device Failure Message with Microchannel Network Adapter

 Last reviewed: November 14, 1997
Article ID: Q156324
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you start Windows NT on a computer with a microchannel (MCA) network adapter, you may receive the following error message: 

   At least one service or driver failed during system startup.
   Use Event Viewer to examine the event log for details.
When you look at the event log, you see the following entry: 

   Event ID: 7000
   Source: Service Control Manager
   Description: A device connected to the system is not functioning.
After you log on to the computer, you may have no network access through one or more of the microchannel network adapters.

CAUSE

The MCA Setup program and the adapter's Oemsetup.inf file identify the slots on an MCA bus differently than the Windows NT hardware abstraction layer (HAL). The Windows NT HAL identifies the slots beginning with 0 (for example, physical slot 1 is SlotID 0), but the MCA setup program and the Oemsetup.inf file start with 1.

RESOLUTION

This problem has been fixed in the file NDIS.SYS contained in Windows NT 4.0 Service Pack 2.0 and later service packs.

If after applying Service Pack-2 you still have the failure please refer to Knowledge base article:

KB ID: Q167632 MCA Network adapter fails after applying NT V4.0 SP2

STATUS

Microsoft has confirmed this to be a problem in Windows NT Version 4.0. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 4.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

MORE INFORMATION

Non-MCA buses are not affected by this problem. The following MCA network adapters are known to be affected:

  • 3Com 3C527 Etherlink MC/32
  • IBM Streamer adapters
  • Cabletron F30xx FDDI
  • NCR Starlan TR, NCR Wavelan
  • SysKonnect FDDI

Additional query words: prodnt micro-channel netcard hotfix Dual Lan Token
Ring STREAM.SYS lanstreamer
Keywords : kbbug4.00 kbfix4.00.sp2 ntdriver nthw NTSrvWkst kbhw kbnetwork
Version : 4.0
Platform : winnt
Issue type : kberrmsg

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Last reviewed: November 14, 1997
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