Incorrect Error on Dial-In Only Server

• Microsoft Windows NT Server version 4.0

SYMPTOMS

The following error message can appear on a dial-in only RAS server:

   The xxxx protocol can not be selected because it is not installed or it
   is disabled for Remote Access. To change, in Control Panel start
   Network, choose Services page, Remote Access Properties, and press the
   Network button.

CAUSE

If you configure a RAS server for dial-in only, start Dial-Up Networking (to dial out), and select a protocol under the server tab (independent of the dial-up server type chosen), you get an error message incorrectly saying that you don't have the protocol installed or you don't have the protocol enabled for RAS.

Because dial-out is disabled on the computer, the error message should be something like the following (which you might see if the Dial-Up Networking tool is started from Accessories):

   This server is configured to be a dial-in only server. You cannot use
   phone book to configure dial-out options. Please contact your
   administrator for more information.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here as it becomes available.