Cannot Cancel Print Job on Windows NT 3.51 Shared Printer

 Last reviewed: August 13, 1997
Article ID: Q156578
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you are printing from a Windows NT 4.0-based computer to a shared printer connected to a Windows NT 3.51-based computer, you may receive the following error message in the status bar if you try to cancel a print job in the Print Queue window: 

   Error processing command
When this occurs, the print job is not deleted.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodnt sp2 delete remotely administer
remote administration manage queue manage documents spoolss remote manage
Keywords : kbbug4.00 kbfix4.00.sp2 ntprint NTSrvWkst kbnetwork kbprint
Version : 4.0
Platform : winnt
Issue type : kberrmsg

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Last reviewed: August 13, 1997
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