No Name Resolution with SLIP Account in Windows NT 4.0

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you try to access Internet resources using a SLIP (Serial Line Internet Protocol) account with Windows NT version 4.0 Dial-Up Networking, you may receive error messages similar to the following message:

   Internet Explorer cannot open the Internet site http://<web address>
   The site was not found. Make sure the address is correct, and try
   again.

CAUSE

This issue may be caused by one of the following situations:

• You have your name server addresses specified in the Dial-Up Networking phonebook entry.
• You have enabled the Force IP Header Compression option in the phone- book entry.

RESOLUTION

To work around this issue use one of the following methods:

Name Server Address Specified in Phonebook Entry

1. Double-click My Computer, and then double-click Dial-Up Networking.

2. Click the appropriate entry in the Phonebook Entry To Dial box.

3. Click More, click Edit Entry, and then click Modem Properties.

4. Click Server, click TCP/IP Settings, and then change the Primary DNS entry to all zeros.

5. Click OK twice.

6. Use the right mouse button to click Network Neighborhood, and then click Properties on the menu that appears.

7. Click Protocols, click TCP/IP Protocol, and then click Properties.

8. Click DNS, click Add, enter the address for your name server, and then click Add.

9. Click OK twice.

Force IP Header Compression Option Enabled

1. Double-click My Computer, and then double-click Dial-Up Networking.

2. Click the appropriate entry in the Phonebook Entry To Dial box.

3. Click More, click Edit Entry, and then click Modem Properties.

4. Click Server, click TCP/IP Settings, and then click the Force IP Header Compression check box to clear it.

5. Click OK twice.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.