Err Msg: The MAPI Spooler Has Shut Down Unexpectedly

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you use the Internet Mail information service with Windows NT Messaging, you may receive the following error message after sending or receiving new mail:

   Microsoft Windows Messaging Subsystem
   The MAPI Spooler has shut down unexpectedly. Close all
   mail-enabled applications before attempting to log on again.

   Dr. Watson for Windows NT
   An application error has occurred and an application error log is
   being generated.
   MAPISP32.exe
   Exception: access violation (0xc0000005), Address: 0x00000000

CAUSE

This behavior can occur if the Remote Access Service network service has been removed.

RESOLUTION

To resolve this issue, reinstall the Remote Access Service network service. To do so, follow these steps:

1. In Control Panel, double-click Network.

2. Click the Services tab, and then click Add.

3. In the Network Service box, click Remote Access Service, and then click OK.

4. Configure the port that you want to use with the Remote Access Service network service.

5. When you are prompted to restart the computer, do so.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Note that this is not an issue with Microsoft Internet Mail and News. This issue applies only to the Internet Mail information service that you can configure as part of your Windows NT Messaging profile.