Gateway Services for NetWare States that "Subkey Already Exist"

 Last reviewed: November 18, 1997
Article ID: Q158524
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

When the Gateway Services for NetWare (GSNW) is removed from the list of Installed Network Software in the Control Panel Network tool, and all the registry entries are not removed properly, the following error will occur when trying to reinstall the software component. 

   The subkey already exists.

RESOLUTION

If the above symptoms appear, check to make sure all registry keys for GSNW have been removed before reinstalling the service. To correct this problem, you may need to modify the Registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the use of the Registry Editor can be solved. Use Registry Editor at your own risk.

  1. Start Registry Editor (Regedt32.exe) and go to the following subkey: 

          HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\

  2. Remove the NWCWorkstation key and its subkeys.

  3. Go to the following subkey: 

          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

  4. Remove the NWCWorkstation key and its subkeys.

  5. Go to the following subkey: 

          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum
      \Root\Legacy_NWCWorkstation

  6. Remove the Legacy_NWCWorkstation key and its subkeys.

NOTE: In order to delete this key and its subkeys, the user must go to To security and give themselves Full Control. The default is EVERYONE = READ and SYSTEM = FULL CONTROL. If the user does not change the rights, They will not have access to this key. 
Keywords          : NTPROTOCOL NTSrvWkst kbnetwork
Version           : WinNT:4.0
Platform          : winnt

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Last reviewed: November 18, 1997
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