STOP 0x1E in Win32k.sys Upgrading from WinNT 3.51 to WinNT 4.0

 Last reviewed: January 21, 1998
Article ID: Q158636
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

After you upgrade Windows NT 3.51 to Windows NT 4.0, you may receive the following STOP error message during the initial reboot of Windows NT: 

   STOP: 0x0000001E (0xC0000005, 0xA0036FC2, 0x00000000, 0x00000004)
   KMODE_EXCEPTION_NOT_HANDLED address 0xA0036FC2 in Win32K.sys

CAUSE

This error message may occur if the following registry key, installed by PCAnyWhere, exists: 

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT
   \Current Version\Winlogon\Ginadll
where Ginadll has a value of <Drive>\PCAnyWhere\Awgina.dll : REG_SZ.

NOTE: Please be aware of the following:

  • This entry causes a replaceable logon dialog box.
  • This error does not occur during a new installation of Windows NT 4.0.

RESOLUTION

To resolve this problem, perform one of the following:

  • Restore your previous version of Windows NT 3.51 and delete the Gina.dll key.

    -or-

  • Install a second instance of Windows NT 3.51 and run the previous copy of Regedt32.exe to delete the Gina.dll key.

MORE INFORMATION

PCAnyWhere is manufactured by Symantec, a vendor independent of Microsoft; we make no warranty, implied of otherwise, regarding this product’s performance or reliability.

Additional query words: pc anywhere
Keywords : ntsetup NTSrvWkst ntstop kbsetup
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb

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Last reviewed: January 21, 1998
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