Warning Event ID 4010 Generated on Windows NT LPD Server

• Microsoft Windows NT Workstation versions 3.51 and 4.0
• Microsoft Windows NT Server versions 3.51 and 4.0

SYMPTOMS

When a client computer uses line printer remote (LPR) to send a print job to a Windows NT computer running the TCP/IP Printing Service, the print job is not accepted by the server. An Event 4010 from the Line Printer Daemon Service (LPDSVC) will be generated in the Event Log. The description reads as follows:

   Request from X.X.X.X could not be satisfied: possibly due to network
   problems

CAUSE

This problem occurs if the printer being used physically resides on a Windows for Workgroups or Windows 95 computer. If the printer configuration on the Windows NT computer was setup by choosing Connect To from the Printer menu and manually specifying the name of the server and printer, then the \\server\printer port name created will cause this error. If this same port is later used when performing a Printer-Create, the error will still occur. The port must be created via the Local Port option of adding a new port.

RESOLUTION

1. Delete the current printer.

2. Remove the port that was created. Under Windows NT 3.51, this can be done from the Properties-Details dialog box of another local printer on the Windows NT computer (highlight the port in the Print To Additional Ports list and choose Delete Port). On Windows NT 4.0, this can be done from the Ports tab of the Properties dialog box for another local printer (select the port and choose Delete Port).

3. Close Printer folder or Print Manager then stop the Spooler service.

4. Restart the Spooler service and restart Print Manager or open the Printers folder.

5. On a Windows NT 3.51 computer, set up the printer again by choosing Printer-Create. For the Print To list box, choose Other, then choose Local Port, then specify the \\server\printer for the requested port name. Continue with printer setup. To create the printer under Windows NT 4.0, use the Add Printer wizard and choose My Computer. At the next window, choose Add Port, then choose Local Port. Now specify the \\server\printer for the requested port name. Continue with printer setup.

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.51 and 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K