Error in RAS Admin: "No Remote Access Servers Were Found..."

• Microsoft Windows NT Server version 3.51

SYMPTOMS

While using Remote Access Server (RAS) Administrator to remotely administer a domain, you get the following error in RAS Administrator:

   No Remote Access Servers were found in the selected domain.

   Error 1909: The referenced account is currently locked out and may
   not be logged on to.

CAUSE

You have a one-way trust from your domain (domain A) to two other domains (domains B and C). You have an account on domains B and C, but your password is different on the two trusted domains.

You have administrator privilege on all domains, and you use RAS to remotely administer one of the domains, say domain B. Then you shift the RAS Administrator focus to domain C. Now one of the errors listed above occurs. You should be offered the opportunity to supply the correct password, but instead you get one of the previously mentioned error messages.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Which error message you get depends on whether you have the "Account lockout" option selected in the Account Policy menu item for User Manager for Domains:

Case 1: If "Account lockout" is configured, you will get the "No Remote Access Servers were found..." error.

Case 2: If "Account lockout" is configured, you will get the Error 1909 in the Windows NT user interface.

Notice that under these same conditions Event Viewer and Server Manager produce the error "Access Denied" if Account lockout is not selected. With the Account lockout option selected, all tools produce the Error 1909 in the GUI.