Cache File Entries Disappear

Last reviewed: August 13, 1997
Article ID: Q160497

The information in this article applies to:

Microsoft Windows NT Server version 4.0

SYMPTOMS

Your Domain Name System (DNS) fails to resolve names outside your zone. You check your cache file in <Ntroot>\system32\dns, and notice that there are no entries for the root name servers. The cache file is empty.

CAUSE

Empty cache data may inadvertently be written back to disk.

RESOLUTION

Apply Windows NT 4.0 Service Pack 2 or later.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: prodnt
Keywords : kbbug4.00 kbfix4.00.sp2 nttcp kbnetwork
Version : 4.0
Platform : winnt

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Last reviewed: August 13, 1997
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