Application Error When Opening a File in Office 95

 Last reviewed: November 19, 1997
Article ID: Q161162
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

In any Office 95 application, you may receive an "Application Error" dialog box when you click Open on the File menu, but all other aspects of the application work properly. The text in the dialog box is: 

   Exception privileged instruction 0xc0000096

CAUSE

The Mso95.dll file has become corrupted.

RESOLUTION

To resolve this problem, do any one of the following:

  • Rename the existing Mso95.dll file and then copy a good Mso95.dll file from a different computer that does not exhibit this problem.
  • Rename the existing Mso95.dll file and then decompress or expand a new copy of the Mso95.dll file from the original installation media.
  • Reinstall Office 95.

Additional query words: prodnt
Keywords : nt32ap NTSrvWkst kbnetwork
Version : WINNT:4.0
Platform : winnt
Issue type : kbprb
Solution Type : Info_Provided

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: November 19, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.