Background Color Changes When Exiting MS-DOS Prompt

Last reviewed: September 12, 1997
Article ID: Q161373
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

When you exit from a full-screen MS-DOS prompt, the background color on your desktop computer changes.

CAUSE

This problem has been known to occur when the following three conditions hold true simultaneously:

  1. The computer's video card uses a Cirrus Logic chip set.

  2. The MS-DOS prompt has been configured to open to full screen as the
default.

  1. The Cirrus Logic video driver included on the Windows NT 4.0 compact
disc is being used.

RESOLUTION

Contact Cirrus Logic Technical Support for information concerning availability of an updated video driver.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

To restore the previous desktop color, open the MS-DOS prompt full screen and press ALT-ENTER to switch the MS-DOS prompt to a window. The desktop color is restored. Exit the MS-DOS prompt from the window. Go to Control Panel, MS-DOS Console, and change the display options to "Window."

As stated, this problem will only occur if the video card uses a Cirrus Logic chip set AND the MS-DOS prompt has been configured to open as full screen. If an MS-DOS prompt is opened as a window first and then switched to full screen, exiting from the full-screen DOS prompt will not cause this problem.


Additional query words: winnt box msdos
Keywords : ntdosap ntdriver ntsetup NTSrvWkst ntui kbbuglist
Version : 4.0
Platform : winnt
Solution Type : kbcode


THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: September 12, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.