STOP 0x0000000A Sfmsrv.sys When Copying File to Mac Volume

 Last reviewed: February 28, 1998
Article ID: Q161644
The information in this article applies to:
  • Microsoft Windows NT Server versions 3.51 and 4.0

SYMPTOMS

After Service Pack 5 for Windows NT 3.51 or Service Pack 2 for Windows NT 4.0 is installed on a Windows NT 3.51 or 4.0 Server, and after a file is copied from a Macintosh computer to a Mac volume on that server, the following STOP error message appears on the Windows NT Server: 

   STOP 0x0000000A (0xfe372026,0x00000002,0x00000001,0xfe372026)
NOTE: The first and fourth parameters will always have the same value, but that value depends on where Sfmsrv.sys loads on the system.

CAUSE

A function in Services for Macintosh may be paged out of memory at the time it is called during an interrupt. Since the code cannot be paged back into memory during an interrupt, a fault occurs.

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.51 and 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Windows NT 3.51

This hotfix has been posted to the following Internet location: 

   ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT351/
   hotfixes-postSP5/sfmsrv-fix

Windows NT 4.0

This hotfix has been posted to the following Internet location: 

   ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/
   hotfixes-postSP2/sfmsrv-fix

MORE INFORMATION

An example of a situation that could cause this problem is a Windows NT Server that is hosting many Windows 95 clients and a small number of Macintosh clients. If the situation arises where the Windows 95 clients are actively using the Windows NT Server and the Macintosh clients are not, the pageable code for Services for Macintosh could be paged to disk.

Additional query words: prodnt 3.51 4.00 0xa sfm copy blue screen
Keywords : kbfix4.00.sp3 ntmac NTSrv ntstop kbnetwork kbbuglist kbfixlist
Version : 3.51 4.0
Platform : winnt
Issue type : kbbug
Solution Type : kbservicepack

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Last reviewed: February 28, 1998
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