Printing Italics to a LexMark Printer Produces Incorrect Output

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0

SYMPTOMS

When printing italicized text using the 12 point Times New Roman font on an IBM or LexMark PostScript printer, incorrect output may result. The italicized letters overwrite the preceding space. Increasing the number of different fonts and point sizes, or including graphics makes the problem more pronounced.

CAUSE

This problem occurs because Windows NT substitutes the TrueType font for a PostScript font that resides on the printer to help speed printing. The drivers use the metrics from the substituted PostScript font instead of the TrueType font when placing the characters.

RESOLUTION

There are two workarounds to this issue:

1. In the Printers folder, select the printer then click Document Defaults from the File menu.

2. Find the TrueType Font option on the Advanced tab.

3. Change it to Download As Soft Font.

1. In the Printers folder, select the printer and then click Properties from the File menu.

2. Find the Font Substitution option on the Device Settings tab.

3. Change it to Slow but More Accurate.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.