Incorrect Colors Printed on HP Laserjet Color 5

 Last reviewed: February 23, 1998
Article ID: Q162705
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

If you print a document or slide from Word 7.0 or PowerPoint 7.0 to a HP Laserjet Color 5 printer, the colors on the printout do not match the colors in Word or PowerPoint.

CAUSE

This problem is caused by text and graphics merging. Rasdd.dll, which deals with printer languages based on raster (bitmap) images, has an inherent Z ordering problem.

RESOLUTION

Enabling the "Print Text as Graphics" option will fix this problem. To enable this option, perform the following steps:

  1. In the Printers folder, select the color Laserjet printer.

  2. On the File menu, click Document Defaults.

  3. Click the Advanced tab then click to select the "Print Text as
Graphics" 
   option.
This

STATUS

Microsoft has confirmed this to be a problem in the Windows NT 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt
Keywords : ntsetup NTSrv NTSrvWkst NTWkst kbnetwork
Version : WINNT:4.0
Platform : winnt
Issue type : kbbug
Solution Type : Info_Provided

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Last reviewed: February 23, 1998
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