QMS Print System 1725 Always Defaults to Letter

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0

SYMPTOMS

The driver for QMS Print System 1725 always defaults to the form letter, no matter what type the application has set.

RESOLUTION

To resolve this problem, use either of the resolutions below. The first resolution works manually from the user interface. The second resolution requires you to modify a Windows NT file, but it works better in corporate rollout scenarios. Each of these resolutions is described in more detail below.

• Change the default paper tray.

  -or-

• Make a change to the Qms1725.ppd file.

Change the Default Paper Tray

To select a different form for the paper tray, perform the following steps:

1. Open the Printers folder.

2. Select the QMS 1725 print system.

3. On the File menu, click Document Defaults.

4. Click the Advanced tab.

5. Expand the list of Document Options and Printer Features by clicking the plus sign (+) next to each.

6. In the Printer Features section, select Paper Tray.

7. In the list box at the bottom contains the list of available forms. Choose the form you want and then click OK.

Modify the Qms1725.ppd File

To make the required change, perform the following steps:

1. Expand the Qms1725.pp_ file from the Windows NT CD.

2. Open the file in a text editor (such as Notepad).

3. Search the file for "*DefaultPaperTray" (without the quotation marks).

4. On the line where DefaultPaperTray is found, replace "Letter" with the form name you want to use.

5. Save the file.

6. Use the following command to compress the file:

         compress /r /z qms1725.ppd
   

7. Copy the resulting Qms1725.pp_ file to the desired installation share.

8. Install Windows NT from this share or point existing installations to this share.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.