Control Panel Fails to Stop an Already Stopped Service

 Last reviewed: May 30, 1997
Article ID: Q162779
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When the Services tool in Control Panel tries to stop a service upon which another service depends, it prompts the user to first stop all the services that depend on the service that has to be stopped.

If, in the meantime, one of the dependent services is stopped, the Control Panel stops with the following error message: 

   The service has not been started.

CAUSE

Steps to reproduce:

  1. In Control Panel, double-click the Services icon.

  2. Select the Server service and click the Stop button. You are prompted to stop the following services:

    Computer Browser Directory Replicator Net Logon

  3. Before clicking OK, run a CMD session and enter the following command:

    net stop replicator

  4. Go back to the Services tool and click OK. You will receive the following error message:

    The service has not been started.

The other dependent services will not be stopped.

RESOLUTION

Stop the service in the correct order (for example, first stop the services that depend on the service that has to be stopped).

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords : kbnetwork ntconfig NTSrvWkst
Version : 4.0
Platform : WinNT
Issue type : kbbug

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: May 30, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.