Change of Printer IP Address Not Recognized by Spooler

 Last reviewed: January 5, 1998
Article ID: Q163141
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.51 and 4.0
  • Microsoft Windows NT Server versions 3.51 and 4.0

SYMPTOMS

If you create an LPR printer in Print Manager and specify the printer's host name instead of an IP address, and then change the printer's IP address on the DNS server or in the hosts file, the Spooler service does not recognize the new IP address and will log an Event ID 2004 error.

CAUSE

The Spooler service only resolves the host name to an IP address once, when Spooler service starts up.

WORKAROUND

When the IP address of a printer is changed, stop and restart the Spooler service.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K
Microsoft has confirmed this to be a problem in Windows NT version 3.51. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: prodnt 3.51 4.00 LPR LPQ LPD PRINTER DNS HOST
NAME CHANGE
Version : 3.51 4.00

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Last reviewed: January 5, 1998
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