User Manager Disables RAS Dial-in Permissions After Applying SP5

The information in this article applies to:

• Microsoft Windows NT Server versions 3.51

SYMPTOMS

After running User Manager for Domains (USRMGR.EXE) and changing or viewing a user account on a domain controller or member server that has Windows NT Service Pack 5 (SP5) installed, RAS users may receive an error indicating that they do not have permission to dial into the domain.

CAUSE

There was a change to Usrmgr.exe included with Service Pack 5 for Windows NT 3.51 that was specific to the Microsoft File and Print Services for NetWare (FPNW.) When viewing or modifying a user's account in User Manager on a computer that has Service Pack 5 installed, the user account information containing the RAS dial-in permissions and call-back phone number is incorrectly reset to default (no permission.) This problem does not occur if FPNW is installed on the system.

RESOLUTION

An updated version of Usrmgr.exe is now available that fixes this problem.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. \*