Play Button Unavailable When CD is Reinserted in CD-ROM Drive

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you are playing an audio CD, if you eject the CD using the button in CD Player or the eject button on the CD-ROM drive and then reinsert the CD, the Play button may remain unavailable.

If you stop playing the CD in CD Player, eject it with the button on the CD-ROM drive, and then reinsert the same CD, the Play button works normally. However, if you do this and insert a different CD, the Play button is available, but does nothing when you click it.

NOTE: When any CD is reinserted, CD Player may seem to read the CD (the light may blink on the CD-ROM drive) but the behavior described above still occurs.

CAUSE

The Autorun feature in Windows NT 4.0 has been disabled.

RESOLUTION

Stopping and restarting the CD Player program makes the Play button work correctly again.

If the Autorun feature has been disabled, enabling it also resolves the issue. For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q155217
   TITLE     : How to Enable or Disable the CD-ROM Autorun Feature

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.