WinNT Err Msg: STOP 0x0000001E in Win32k.sys When Moving Mouse

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0

SYMPTOMS

A multiprocessor computer booting Windows NT may experience a STOP 0x0000001E error in Win32k.sys.

CAUSE

This problem occurs because Win32k.sys may improperly handle mouse movements, which causes an access violation.

RESOLUTION

To resolve this problem, obtain the following fix or wait for the next Windows NT service pack.

This fix should have the following time stamp:

   11/13/97  08:26p               323,344 User32.dll (Intel)
   11/20/97  08:10p             1,236,304 Win32k.sys (Intel)

   11/13/97  08:24p               579,344 User32.dll (Alpha)
   11/20/97  08:08p             2,047,952 Win32k.sys (Alpha)

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.