Event 10 After Installing IntelliPoint 2.0 in Windows NT 4.0

 Last reviewed: March 19, 1997
Article ID: Q164403
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

After you install the Microsoft IntelliPoint version 2.0 software, the event log may show the following errors: 

   MouClass Event ID 10 - "Could not disable interrupts on connected port
   \Device\PointerClass0"
Even though the error is listed in the event log, the mouse is functional and the IntelliPoint features work.

CAUSE

You are using a serial mouse instead of a PS/2-style mouse.

RESOLUTION

This error does not create any problems. However, if you do not want to generate errors in the event log, disable the MSi8042 device driver and enable the i8042 Keyboard and PS/2 Mouse driver.

MORE INFORMATION

To disable the msi8042 device driver and enable the i8042 device driver, follow these steps:

  1. In Control Panel, double-click Devices.

  2. Click i8042 Keyboard And PS/2 Mouse Driver.

  3. Click Startup.

  4. Set the Startup Type to System, then click OK.

  5. Click MSi8042, and then click Startup.

  6. Set the Startup Type to Disabled, and then click OK.

  7. When a warning appears, click OK.

  8. Close Devices, and then shut down and restart your computer.

Additional query words: prodnt
Keywords : kbhw kbsetup ntinterop
Version : 4.0
Platform : WinNT

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Last reviewed: March 19, 1997
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