Err Msg: The Server Service Was Unable to Map Error Code 1797

 Last reviewed: September 11, 1997
Article ID: Q165082
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.5, 3.51, and 4.0
  • Microsoft Windows NT Server versions 3.5, 3.51, and 4.0

SUMMARY

The following error may appear in the Event Viewer System Log: 

   Event ID: 2510
   Source:   Server
   Type:     Error
   Category: None
   Description: The server service was unable to map error code 1797.

MORE INFORMATION

This error actually means: 

   The printer driver is unknown
This information can be obtained by typing the following line at a command prompt: 

   net helpmsg 1797
The reason for this error is that a client workstation (for example, a computer running Windows 95) attempted to download a cross platform print driver but the computer running Windows NT Server did not have that driver loaded. The client will then most likely install the driver from another source, such as a printer driver installation disk. The computer running Windows NT Server simply logs this event with the above information.

For additional information about the installing cross platform print drivers, please see the following articles in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q154291
   TITLE     : Installing Cross Platform Print Drivers in Windows NT 4.0

   ARTICLE-ID: Q142667
   TITLE     : How to Share a Windows 95 Printer Driver in Windows NT 4.0

Keywords          : kbdriver NTSrvWkst kberrmsg kbprint
Version           : WinNT:3.5,3.51,4.0
Platform          : winnt
Issue type        : kbprb

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Last reviewed: September 11, 1997
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