Help File Terminates Unexpectedly with Error

 Last reviewed: July 23, 1997
Article ID: Q165151
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

When using a Help file in Windows NT 4.0, the Help file will randomly terminate with the following message: 

   The instruction at <address> referenced memory at <address>. The memory
   could not be written. Click on OK to terminate the application.

CAUSE

The contents of the associated .cnt file have long strings that exceed the right border of the help topic.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: helpfile error sp2
Keywords : kbbug4.00 kbfix4.00 kbother nt32ap NTSrvWkst kbbuglist kbfixlist
Version : 4.0
Platform : WinNT
Issue type : kbbug
Resolution Type : kbservicepack

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Last reviewed: July 23, 1997
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