"Stop 0xA" Error Message During Setup

 Last reviewed: May 9, 1997
Article ID: Q165525
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you are installing Windows NT Workstation 4.0 or Windows NT Server 4.0 on an IBM PC 350 or 320 computer, the following error message may occur: 

   STOP: 0x0000000A
   IRQL_NOT_LESS_OR_EQUAL

CAUSE

Windows NT Setup did not detect the correct computer type.

RESOLUTION

  1. Boot Windows NT Setup from the Setup floppy disks and wait for the computer's BIOS information to appear.

  2. Press the F5 key at the screen that states: 

          Setup is inspecting your computer's hardware configuration

  3. Wait for Setup to display a blue screen with text at the top and bottom reading: 

          Windows NT Setup
      ================


          Setup is loading files (Windows NT Executive)

  4. Wait for Setup to display a dialog box with a list of computer models.

  5. Select Standard PC from the list.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 4.00 prodnt trap 0xA 0x0a
Keywords : kbsetup ntboot nthw ntsetup ntstop prodnt
Version : 4.0
Platform : WINDOWS
Issue type : kberrmsg

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: May 9, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.